Anti-Spam

If you are signed up for our anti-spam solution you need take no action, just look forward to receiving a small fraction of the spam you are used to dealing with.

Every day a 'spam digest' will be sent to all of your mailboxes. This lists any emails that have the slightest chance of being valid. Our anti-spam solution has an extremely low false positive rate, so it will not be necessary to scan the spam digests.

Spam digests are provided for comfort. If someone says they sent you an email and you did not receive it, you can check the spam digest for that day. In the unlikely event that a genuine email has been caught by the spam filter, you can release the email and at the same time report it as not being spam ("release and report").

Anti-spam toolbar for Microsoft Outlook

	The Spam toolbar for Outlook

Our anti-spam service relies heavily on human input in creating profiles of spam emails. This process is helped if you tell us about any spam that does get through.

We have made this process easy with a toolbar for Outlook (note: will not work on Outlook Express). You can download it here.

If you know an email definitely IS spam, selected the email and click the 'Spam' button. If you want to tell our providers that an email is definietley NOT spam, use the 'Not Spam' button.

Setup of effective anti-spam with an exchange server

This is a brief summary of the only effective way to get Exchange Server working with the anti-spam solution. 

1. Point all incoming email at our anti-spam appliance.
2. You will need to set up your firewall correctly.
3. We then setup the anti-spam appliance to send email to your exchange server, using an LDAP account. This will then authenticate all the legitimate users on your Exchange Server.
4. This means you are free to set up any amount of users on your exchange server, and any amount of aliases, which redirect email to actual mailboxes.
5. To setup our anti-spam appliance we need the following information:
   
   - The permanent IP address for your Exchange Server.
   - LDAP username and password. You could set up a user on the exchange server called antispam, to achieve this.

Maintenance

The only modifications you should ever have to make after the initial setup are to your exchange server, changes for mailboxes on the anti-spam appliance will happen automatically once this is setup.